Our Privacy & Refund Policies

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GENERAL

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Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are buying our products or donating, or are merely visiting our Websites.
However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Payment page. We recommend that you review the privacy policy of any third-party applications or websites that you use.

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COLLECTION OF PERSONAL INFORMATION

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When you use our Shop or Donation pages, you may be asked for personally identifiable information such as your name, address, email address, telephone number, bank account details. By giving us such information, you will need to consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at myhandsmytools@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
Pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

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USE OF PERSONAL INFORMATION

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We use personal information to allow us to process your service requests, provide access to privileged areas of the Shop or Donation pages, personalize your visit to our website, personalize your use of our Shop, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail myhandsmytools@gmail.com or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

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DISCLOSURE OF PERSONAL INFORMATION

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We may provide information about you to our employees in order to administer any accounts, products and services provided to you by My Hands My Tools.
We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.S. law.

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COOKIES

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We do not use cookies

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SECURITY

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All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email us at myhandsmytools@gmail.com.

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POLICY CHANGES

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Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.

REFUND POLICY

We want you to love your jewelry and home furnishing items. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its original packaging and in perfect, unused condition. 

 

Sorry, shipping costs will not be refunded.